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Terms of Service

Effective date: 6 November 2026
Last updated: 7 November 2026

These Terms of Service (“Terms”) govern your use of the PlayViser mobile app (“App”), the website https://www.playviser.com (“Website”) and related features and services (together, the “Services”), provided by Oynayo Pty Ltd (ABN 69 691 113 514), an Australian proprietary limited company (“Oynayo”, “we”, “us” or “our”).

By downloading, accessing or using the Services, you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use the Services.

1. What PlayViser is

PlayViser helps parents and caregivers log a child’s day, follow their growth and development, keep memories, and get AI-generated guidance. Features include logging, Type or say it, Play Insights, Ask PlayViser, the Day Map, sleep and nutrition analysis, monthly guidance, milestones, activities and a report you can share with your doctor.

PlayViser is not a medical or clinical service. It doesn’t diagnose, treat or prevent any condition, and it isn’t for emergencies. Always talk to a qualified health professional about your child’s health, development or wellbeing. In an emergency, call your local emergency number.

2. Who can use PlayViser

You must be at least 18 and able to enter into these Terms. PlayViser is for adults, and children shouldn’t use it without supervision or hold an account. You must follow all laws that apply to your use.

3. Your account

You agree to give accurate details, keep your sign-in details secure, and tell us promptly about any unauthorised access. You’re responsible for activity under your account. We may suspend or close accounts that are fraudulent or break these Terms.

4. Free and Premium plans

PlayViser has a free plan and a Premium subscription, billed monthly or yearly. The App shows what each plan includes and the current price before you buy. We may set reasonable limits on some features, such as the number of Ask PlayViser questions per day, to keep them working well for everyone.

  • Payment: Apple or Google charges your App Store or Google Play account when you confirm your purchase.
  • Renewal: your subscription renews automatically at the price then in effect, unless you cancel at least 24 hours before the end of the current period.
  • Cancelling: manage or cancel in your App Store or Google Play subscription settings. Deleting the App or your account doesn’t cancel your subscription. After you cancel, Premium continues until the end of the period you’ve paid for.
  • Refunds: refund requests go through Apple or Google under their policies. Apart from these and your rights under the law (see section 15), fees already paid aren’t refundable.
  • Price changes: we may change prices with notice, and the app stores will tell you where your consent is needed.

5. AI features

Play Insights, Ask PlayViser, Type or say it, meal and label photo analysis, sleep and nutrition analysis and monthly guidance use AI, currently Gemini models provided by Google. These features work only after you give permission in the App, which you can turn off at any time in Account. With your permission, the information they need, which may include videos, photos, text and details about your child, is sent to that provider. Our Privacy Policy explains what’s sent.

AI results are created automatically and can be wrong, incomplete or unsuitable for your child, including nutrition estimates and anything we understood from what you typed or said. Check logs before saving them, and use your own judgement. AI results are general guidance, not professional advice.

6. Your data

Our Privacy Policy explains what we collect, how long we keep it, and how to access or delete it. In short, Play Insight videos are deleted after analysis, while the written insight and a still image and short clip from the video stay in your account. Photos and logs stay until you delete them.

7. Children’s information

By adding information or images about a child, you confirm that you’re the child’s parent or legal guardian, or have their parent or guardian’s consent, and that you’re responsible for what you add. If other people appear in a video or photo, you confirm you’re allowed to submit it.

8. Sharing a child with caregivers

You can invite other people to a child’s profile. They’ll be able to see and add to everything for that child. Only invite people you trust, as you’re responsible for who you invite. If the person who created a child’s profile deletes it or their account, that child’s information is deleted for everyone sharing it.

9. Your content and conduct

You keep ownership of what you add to PlayViser (“User Content”). You give Oynayo a non-exclusive, worldwide, royalty-free licence, which we can pass to our service providers, to store, process and display User Content only as needed to operate and improve the Services. We don’t use it to train AI models.

You agree not to:

  • upload anything illegal, offensive, defamatory, infringing or harmful;
  • share other people’s personal information without permission;
  • hack, reverse engineer or tamper with the Services, or try to get around plan limits; or
  • use the Services for anything unlawful, deceptive or exploitative.

We may remove content or restrict access if these Terms or the law are broken, but we don’t have to monitor content.

10. Sharing outside the App

You may share your own content from the App, such as a moment on social media or a report with your doctor. You’re responsible for what you share. Please don’t include identifiable images or details of a child without appropriate consent, present AI results as medical or professional advice, or use PlayViser’s name or branding in a misleading or commercial way.

11. Promotions and beta features

We may offer referral or reward programs, with their own conditions. We may change or end them, and cancel rewards obtained through misuse. Rewards have no cash value unless we say so. Beta or experimental features may change or end at any time and may not work reliably.

12. App store terms

These Terms are between you and Oynayo, not Apple or Google. Oynayo alone is responsible for the App, its content, maintenance and support, and any product, legal or intellectual property claims about it. Your licence is limited to using the App on devices you own or control, as the store’s rules allow.

If you downloaded the App from Apple: Apple has no obligation to provide maintenance or support; if the App fails to meet a warranty that applies, you may tell Apple, which may refund the purchase price, and Apple has no other warranty obligation to the extent the law allows. You confirm you aren’t located in a country subject to a US government embargo and aren’t on a US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13. Intellectual property

Apart from User Content, Oynayo or its licensors own all intellectual property in the Services, including the PlayViser name, logos, characters, graphics, content and software. We give you a limited, revocable, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes. Copying or modifying the Services without permission isn’t allowed.

14. Other companies’ services

The Services rely on other companies, such as AI, cloud, notification and payment providers, and may link to other websites. Their own terms may apply. To the extent the law allows, we aren’t responsible for their services.

15. Your rights under consumer law

Nothing in these Terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or other consumer laws that can’t legally be excluded. In Australia, our services come with guarantees that can’t be excluded under the Australian Consumer Law. Sections 16 to 18 and 21 apply only as far as those laws allow.

16. Disclaimers and limit of liability

To the maximum extent the law allows:

  • the Services are provided “as is” and “as available”, and we don’t promise they’ll be uninterrupted, error-free or suitable for a particular purpose;
  • we aren’t liable for decisions made in reliance on the App or AI results;
  • we aren’t liable for indirect or consequential loss; and
  • our total liability for any claim is limited to the amount you paid us in the 12 months before the claim or, where the law allows, to supplying the Services again or paying for them to be supplied again.

17. Indemnity

You agree to compensate Oynayo and its officers, employees and agents for claims and losses caused by your breach of these Terms, misuse of the Services or breach of the law or another person’s rights, except to the extent we caused them.

18. Events outside our control

We aren’t responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, internet outages or failures of other companies’ services.

19. Ending your use

You can stop using the Services and delete your account at any time in the App. We may suspend or close an account that breaks these Terms, creates a security or misuse risk, or has been inactive for an extended period. Where reasonable, we’ll give you notice first.

20. Governing law

These Terms are governed by the laws of Queensland, Australia, and disputes go to the courts of Queensland. This doesn’t remove any right you have to bring a claim where you live, or any protection of your local consumer laws.

21. Individual claims

To the extent the law allows, disputes will be resolved individually and not as part of a class or representative action.

22. General

If part of these Terms can’t be enforced, the rest stays in effect. These Terms and the Privacy Policy are the whole agreement between you and Oynayo about the Services, without affecting rights that can’t legally be excluded.

23. Changes to these Terms

We may update these Terms and will post the new version here with a new date. If a change significantly affects you, we’ll give reasonable notice in the App or by email. By continuing to use the Services after a change takes effect, you accept the new Terms. If you don’t accept them, stop using the Services and cancel any subscription.

24. Contact us

Oynayo Pty Ltd
Email: support@playviser.com
Website: https://www.playviser.com